Salt-N-Pepa legend, Pepa, done had it up to here with Southwest Airlines, and after hearing her side of the story it’s understandable why. On Monday, July 15, 2024…Pepa took to social media to go off about the foul treatment she says she received aboard a Southwest Airlines flight that ended up getting her booted from her seat…or seats, that is. **Scroll down to view video of Pepa’s Southwest incident…
In the video below, Pep’ says she’d boarded a flight that she takes frequently from Las Vegas, NV to Nashville, TN, to get to a scheduled meeting. Even though this is a trip she books often, this go ’round was all kinds of jacked up before she could even get settled into her seat.
She’d bought two tickets for two seats on the flight so she could comfortably stretch her leg if needed, due to an injury she suffered from a 2018 accident. She also utilized booked the services of an airline greeter for wheelchair assistance, as the result of the knee injury. So far, no big deal there, right? She has a leg injury and made the necessary arrangements she needed by paying for the two seats, therefore she has a right to use said seats.
Well, apparently that’s where all hell broke lose between Pep’ and the airline’s staff, whom she says confronted her about this. According to Pepa, after boarding the plane a flight attendant approached her, telling her she was not allowed to have two seats — the two she paid for, mind you– because her leg was not in a cast. However, Pep was wearing a knee brace.
After Pepa had a discussion with the flight attendant, the employee then allowed her to keep the seats…ya’ know, the two that she paid for .
Pep’ says that soon after the flight-attendant-fiasco was over, a dude walked up to her and asked for her seat because he claimed he was heading to a funeral. When Pep’ asked the man to ‘swear’ that he truly was in need of her seat because he was going to a funeral, the man declined to do so. So that was a no-go for Pep’ as well, as she then explained to the man that she needed her two seats because of her leg injury.
While that convo’ was going on, other passengers reportedly began to chime, and argued over whether or not she should hand over her extra seat, or keep it because she actually paid for it. Nevertheless, the dude still ended up in the seat, although it’s unclear how that came about.
She also says the staff tried to get her to move to the emergency -ow seat, which she shut down. Why? Because whoever sits in the emergency row also assumes the responsibility of assisting with evacuation if there was an actual emergency during the flight. However, her boarding passes were marked as “Disabled,” so that request should have been out of question from the jump.
Following the the alleged jack move Southwest pulled with her extra seat, Pepa dialed up her assistant to discuss whether or not she should record the whole ordeal…but outta nowhere, that’s when she says she was kicked off the plane without any explanation.
After de-boarding the plane, Pep’ asked Southwest employees for an explanation about why they gave her the boot, and she was told the reason was because she was ‘recording’ on the plane, which made the staff ‘feel unsafe.’ Only prob’ with that excuse is that Pepa says at no point did she actually record anything while on the plane. It was only after de-boarding, that she’d picked up her phone to record the aftermath of what she’d just endured.
Southwest ended up reimbursing her $2500 for her two seats, but she says she lost out on the $500 she paid for the airline greeter, as well as the $300 she prepaid for the car service. She has since rebooked her flight.
After the melee (and likely after realizing they’d just kicked a legend off the plane, who has the power to blast them to her millions of social media followers), Southwest Airlines now claims that “initial reports from their teams indicate Pepa did not respond to crew member instructions, and denied her boarding to ensure the safety and comfort of other passengers,” according to TMZ.
Not sure what part of ‘I paid for two seats due to my leg injury, and therefore I will be using the two seats I paid for’ the airline’s staff did not quite comprehend 🤷🏽♂️, but Pepa is going to be exploring her legal options regarding this matter.